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Position: Help Desk Technician
Category: Systems Management and Infrastructure
Location(s): Brigham City, UT
Department: LRS Consulting Services
Job Number: 7840
Time to get to work! Our client is in need of a Help Desk Technician. This is a 6 month contract opportunity. If you’re that person, submit your resume now!
LRS Consulting Services has been delivering IT excellence for over three decades. Our reputation for quality, flexibility, and strong relationships with our clients keeps them turning to us to meet their IT consulting needs. Our contacts combined with your technical expertise equals career possibilities for you. So let’s get to work!
The Help Desk/Service Desk Analyst will provide incident and request management to end users on technology issues. Troubleshoot and resolve technical problems and answer queries by telephone. Maintain and update service desk tool records and provide documentation when necessary. Provide excellent customer support to our end users. Incumbent must be highly self-motivated and possess the ability to follow written policies and procedures, and work in a team environment.
To apply, please submit your resume to email@example.com. Visit us online at www.lrs.com.
LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, domestic partner status, sexual orientation, genetic information, or citizenship status.
•A minimum of one year previous service desk/help desk support experience providing phone and remote support
•Excellent problem solving and troubleshooting skills
•Strong written and verbal communication skills to clearly communicate with management, users and IT staff
•Working knowledge of MS OS environments and MS Office suite
•Basic networking knowledge
•Knowledge of Activity Directory and Security applications
•Ability to learn new technologies quickly
•Basic knowledge of service desk ITIL processes
•Minimum of two years post High School education
- Candidate must have ability to effectively communicate in English (written and verbal)
- Due to government imposed security requirements, only US citizens will be considered
•Associates Degree preferred
•Experience supporting cellular devices (Blackberrys, iPhone, etc.) and WiFi a plus
This position is not eligible for benefits.
This position is: Contract to Hire