Vail Resorts Product Manager, Ski & Snowboard School - Winter Seasonal - Park City Resort in Park City, Utah
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
The Product Manager is a member of the Park City Adult Ski and Snowboard School supervisory team who reports directly to the Location Manager. This positions primary responsibility is to lead the supervisory team to ensure that all products are appropriately staffed to accommodate the projected business needs at their location. The product manager works as the liaison between the adult school, and the product sales team to manage this process, and is responsible for the overall quality of Ski and Snowboard School products.
This is a salaried position- starts Oct 31 and finishes April 30, 2018
Leader among Supervisors: exhibits a strong, confident, and reassuring leadership presence.
Actively involved with the Location Manager in the development and growth of the supervisory team.
Ensures consistency of Supervisor actions, consistency of EOS reviews, adherence to SOP’s, and guest service standards.
Acts as the Manager on duty in the absence of the Location Manager
Staffing and Scheduling
Assists Location manager in forecasting and evaluating staffing levels relative to business needs.
Responsible for monitoring and adjusting staffing levels to accommodate business needs.
Monitors product inventory levels in RPOS; communicates and works with the Location Manager to maximize revenue opportunities through the efficient utilization of instructors.
Monitors instructor schedule changes and RPOS scheduling accuracy. Addresses compliance issues with supervisors and instructors (Ex. Days off, sick calls, etc…)
Ensures proper mix of certified and experienced instructors within all products; facilitates the fair and equitable movement and assignment of instructors among all products, programs, and locations. Communicates regularly with, the Location Managers, Product Managers, Private Lesson supervisors and Private lesson coordinators to facilitate the proper allocation of instructors to Private lessons.
Administer accurate record keeping and reporting systems. Ensures the timely submittal of payroll information by supervisors.
Mentoring, observations, coaching, feedback and evaluation of instructors and supervisors
Assign daily tasks and make lesson assignments for instructors scheduled to your work area each day.
Responsible for supervisory team SOP compliance. Ensures all staff are following company and departmental policies, procedures.
Scheduling practices and Daily assignments are complete and posted
Timely Recognition and Disciplinary actions and follow up
Responsive and attentive to GX comments and actively executes guest recovery.
Takes the lead in daily Guest service issues and provides support to supervisors in service and recovery efforts.
Lead special activities, and maintain facilities as needed.
Demonstrated ability to communicate professionally and effectively with a variety of demographics.
Demonstrated ability to perform in a high paced, variable, multi-faceted environment with the ability to multi-task.
Strong computer competency required. Proficiency with Microsoft Office, Windows based applications and internet based software. Experience with RPOS or RTP preferred
College degree and/or two years relevant proven leadership experience in related field, or a combination of education and experience from which comparable knowledge and skills are acquired.
PSIA/AASI Level 3 Certification
Strong Skiing or Snowboarding skills. Possesses the ability to Ski/Ride most terrain in order to appropriately respond and travel to on hill situations.
Able to withstand lengthy exposure to cold and inclement weather
Able to sit at computer for extended periods of time
Physical strength and ability to respond appropriately to emergency and other unplanned situations.
Becoming part of the Park City team means you’re joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of America’s largest mountain resort, Park City has a pulse that’s as charming as it is rewarding. Join our team and come experience all that Park City has to offer. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
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