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EEO Statement CenturyLink is proud to be an Equal Opportunity Employer. We value diversity and maintain a drug-free workplace. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.
Title CUSTOMER ACCOUNT MANAGER III
Req ID 8752BR
Posting Location UT,SALT LAKE CITY
Business Unit Business & Consumer - Business Solutions
Position Classification Management
In this INSIDE BUSINESS TO BUSINESS SALES position the Customer Account Manager III (CAM III) will have a strong focus on revenue retention, revenue growth and sales growth of CenturyLink’s share of the customer’s business. This will be done through account relationship and management. The CAM is expected to build the relationship, securing new revenue via many methods including, identifying new locations for existing customers, growing our share of the customers overall spend, adding our products and services as well as winback opportunities.
The CAM is responsible for expanding existing market share with customers by selling/up selling the entire CenturyLink portfolio of products/services. Essential duties and responsibilities include:
Meeting and exceeding annual sales targets and revenue quota by effectively managing time to meet daily prospecting sales and retention activity
Owning the relationship with customer base, by understanding customer’s needs – KNOW, Retain and GROW.
Understanding customers’ business drivers and advising the customer on products and services that apply to their business needs
Maintaining a funnel of qualified leads sufficient to meet monthly quota
Maintain accurate profile information for all customers
Leverage relationships within existing base of customers to assist positioning with other contacts.
Understand the processes, products and services and be able to explain to non technical business customers so that they understand the business application
Developing and delivering customer proposals
Working collaboratively with other CenturyLink groups/departments to quickly resolve customers concerns
Working cross-functionally with other business departments/leaders within and outside of CenturyLink
Maintaining a business professional work environment
2+ years Business to Business inside/outside sales experience
Prior account management experience with a history of working to retain and grow existing accounts
Strong oral and written communication, analytical, problem solving and closing skills
Proficiency with MS Office (Word, Excel, PowerPoint)
Successful completion and passage of all applicable employment testing and interview
1+ year of Telecommunications sales experience
Associates or Bachelors degree
Demonstrated stable track record of success in Sales
Previous experience calling into customer base
Prior cold calling experience
Previous experience forecasting sales revenue
Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.
Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.