Interior Specialists Design Center Manager in Salt Lake City, Utah

Job Description

The Design Center Manager is responsible for all operational aspects of running their assigned design center, which includes staff selection, training and development, customer liaison and staff retention.

Primary Job Tasks, Responsibilities and Key Accountabilities

  • Responsible for all operational aspects of the showroom including, but not limited to, monitoring buyer schedules to ensure that the team remains on track with builder volume and agreed upon expectations

  • Responsible for the development and communication of sales metrics, reporting and auditing for both company and the customer

  • Manage agreed upon deadlines and timeframes as defined in company’s scope of services

  • Assist the design team in understanding all design center applications, product inventory, the homebuilder’s system and reporting, including ensuring that staff understand and are fully versed on the process of finalizing options and properly enrolling all buyer options in the design center studio applications

  • Represent company at customer meetings

  • Provide status reports and required metrics for the team and the customer as needed and defined by the contract

  • Measures goals, manages staffing needs, attends builder meetings

  • Supervises staff, which includes work allocation, training and problem resolution. Evaluates performance and makes recommendations for personnel actions. Inspires and motivates associates to achieve peak productivity and performance

  • Work collaboratively with sales and account management team on new business modeling and execution

  • Continues to educate design team on product knowledge through monthly meetings, arranged product knowledge opportunities with vendors and internal staff to ensure that industry product knowledge is relevant and meets the needs of the customer and home builder

  • Works with the client and homebuilder to ensure operations and design installations are completed. Addresses field related issues if design center related

  • Track Envision progress with division via monthly reporting submittal

  • Track builder survey scores within division

  • Maintain Design Center tracking tools, i.e., DC Tracker, online scheduling, etc.

  • Review and ensure monthly accuracy and processing of the team’s commission reporting and payments

  • Maintains positive working relationship with builders.

Education and Experience

  • 3-5 year undergraduate degree in Interior Design or related field preferred

  • Must be a proven leader with 5 years of design/management experience

  • New home construction experience a plus

  • Great customer service skills required

  • Computer experience required

  • Ability to work with web-based computerized design systems is required

  • Must have a professional attitude and demeanor working in a design showroom environment

  • Knowledgeable about innovation and trends, both in and outside of industry

  • Strong business acumen

  • Problem solving and creative solution skills

  • Ability to build strong working relationships with homebuyers and trades

  • Strong leadership, organization, communication and relationship management skills

  • Ability to read and interpret architectural drawings

  • Impeccable aesthetic, attention to detail and love of design

  • Must pass work eligibility requirements

Required Experience

  • design/management with home builders: 5 years

  • interior design experience: 3-5 years

OFFICE LOCATION:

460 West 50 North, Suite 200

Salt Lake City, UT 84101