Willis Towers Watson Carrier Plan Data Integration Pod Manager in South Jordan, Utah
Carrier Plan Data Integration Pod Manager in South Jordan, UT at Willis Towers Watson
Date Posted: 8/30/2017
Employee Type: Full-Time
Location: South Jordan, UT
Experience: Not Specified
Date Posted: 8/30/2017
Summary of Role
The Carrier Plan Data Integration Pod Manager is responsible for team and individual development, process development and refinement, and ensuring that the businesses needs are met relating to carrier plan data integration. They are responsible for day to day performance and process for team of Data Integration Analysts. They ensure proper end to end completion of projects related to carrier onboarding, including reviewing file specifications and loading data into the OneExchange system. The Carrier Plan Data Integration Pod Manager works with carriers to resolve any ongoing issues with loading plan data. The Carrier Plan Data Integration Team’s primary function is acting as an intermediary between the CAMs (Carrier Account Managers) and the technical teams such as the Database and Development teams in order to effectuate changes in our systems that are related to loading rates, benefits, brochures, pharmacy/provider links, voice/text disclaimers into the SSC (Service Support Center) and OneExchange website for both IFP (Individual and Family Plans) as well as Medicare plans. The team works in JIRA to obtain ticket requests for updates or notifications of issues that need troubleshooting (e.g. dispatcher notifications, applications reportedly not quoting correctly). Additionally, the team will create Data Services/Database requests such as migration requests to execute tasks that cannot be completed internally and require support from these teams.
Work with Carrier Plan Data Integration teams on process improvement, and implementation.
Develop and disperse training programs around technical skills and best practices.
Work with team plan, organize, and implement personal development timelines for individuals.
Encourage the appropriate and accurate use of information across the company, and identify new ways in which information can be used to solve business problems or improve processes.
Promote strategic enterprise goals related to data quality, integrity, consistency, and accuracy.
Coordinate internal resources assignments with leadership team and define priorities based on resources availability and Stakeholders’ expectations.
Conduct presentations, and effectively communicate product functionality.
As teams identify and resolve functional issues, this role will help consult, and provide optimal solutions for Stakeholders’ needs, in escalated scenarios that require leadership direction.
Establish a communication schedule to update internal and external teams on any project updates or team direction.
Responsible for oversight on the day-to-day operational aspects of projects for the purpose of accomplishing team / department goals and objectives in the best possible way.
Minimum Criteria & Skills (including education & licenses)
Bachelor’s degree in business administration, or a related discipline, preferred.
1-3 years of experience in a related position.
Excellent organizational skills and attention to detail.
Strong written and verbal communication skills, including basic technical or logical writing experience.
Knowledge of EDI systems not required, but preferred.
Familiarity with ETL systems as well as data integration standards and best practices.
1 year of experience in technical writing, specifically around gathering technical requirements for ETL and data system changes not required, but preferred.
Knowledge of Microsoft Excel, including simple formulas, sorting, and filtering.
Knowledge of Medicare and the health insurance industry not required, but strongly preferred.
Self-Starting - takes independent action and goes beyond what the job or situation requires.
Ability to be in a multi-faceted role throughout a project lifecycle; be flexible and be able to switch “hats” seamlessly.
Ability to organize and manage multiple tasks in a fast-paced environment.
What We Can Offer You :
Competitive salary and a comprehensive benefits package including choices of medical, dental, vision, spending accounts, life insurance, disability coverage, 401(k) and pension plan, as well as many other options available to full time employees.
The Company :
Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at
Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
At Willis Towers Watson, we are committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need a reasonable accommodation to access the information provided on this web site, please contact the office where the position is located for further assistance. If you need an accommodation to interview for a position or at any stage of the recruiting process, please contact your recruiter.
Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. Our continued success depends greatly on our ability to fully and effectively employ qualified persons, regardless of race, color, religion, marital status, sexual orientation, age, disability, veteran status, military status, ancestry, gender, gender identity or expression, or any other characteristic protected by applicable human rights or equal opportunity legislation.
We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.