Snow College Customer Service Representative at CUCF in Ephraim, Utah

Customer Service Representative at CUCF

Campus: Ephraim

Review Date: April 27, 2018

Close Date: Open until filled

Desired Start Date: May 1, 2018

Job Status: Accepting Applications

Description:

Snow College is seeking a part-time customer service representative to work primarily at the Central Utah Correctional Facility.

Qualifications:

  • Graduate from high school plus six (6) months of specialized training in secretarial skills

  • Computer operation and general office practices and procedures

  • Record keeping or other related field

  • One (1) year of responsible experience performing related duties

  • Equivalent combination of education and experience

  • Must have or obtain current notary public certification

  • Must have working knowledge of general office procedures and practices

  • Working knowledge of filing systems and telephone etiquette

  • Minimum of 35 WPM / some ability in 10-key operation

  • Strong skills in operation of various types of office equipment

  • Strong skills in computer applications and programs including word processing and spreadsheets (Word and Excel)

  • Ability to communicate effectively

  • Ability to develop effective working relationships

  • Ability to work independently and manage work assignments in high interpersonal contact environment

  • Attention to detail and accuracy

  • Ability to work independently in the absence of specific instruction

  • Ability to maintain confidentiality

  • Ability to deal effectively with stress caused by workload, time deadlines, and student issues

  • Must have a strong understanding of the concept of “team work” and the importance of supporting common goals

  • Must be able to deal with a flexible schedule, including possible evening work, and flexible work locations

  • Must understand that this part-time position is primarily at the Central Utah Correctional Facility (CUCF) at Gunnison for Snow College

  • Must successfully pass a criminal background check

Major Responsibilities/Duties:

  • Completes student registration process; reviews records for accuracy and completeness; prepares student’s schedules and enters required schedule changes

  • Collects hard copies of student records to be sent to Main campus for permanent storage in student files

  • Produces and notarizes promissory notes from inmates as required by Corrections contract

  • Serves as primary point of contact for all student record requests at UDC facilities as designated in the contract

  • Prepares reports as required by the Contract Manager, instructors or designated Corrections Officials

  • Troubleshoots student registration problems; checks schedules and data not appearing on roll/record and makes corrections

  • Assists students, instructors, and UDC personnel with obtaining copies of schedules and/or progress reports

  • Assists teachers in obtaining information needed

  • Operates computer to perform various secretarial duties; types letters, memos, correspondence; prepares spreadsheets; performs desktop publishing and special projects

  • Responsible for data entry of student information as requested by instructors

  • Goes to inmate blocks to present orientation information and completes enrollment process

  • Performs other related duties as assigned.

Additional Information:

  • This is a part-time position

  • Position is located at the Central Utah Correctional Facility in Gunnison, Utah

Salary:

$14.25-$14.97 per hour DOE

Work Hours:

Part-Time, 20-29 hours/week

Special Instructions to Applicant:

Email completed application and required documents to jobs@snow.edu

Required Applicant Documents:

  1. Cover Letter which briefly addresses the qualifications and the applicant's experience with the duties and responsibilities listed

  2. Snow College Employment Application

  3. Resume

  4. Three current references with complete contact information