UTAH STATE UNIVERSITY Coordinator of Programs III in LOGAN, Utah

POSITION SUMMARY: The primary duty is to support the School of Teacher Education and Leadership (TEAL) graduate programs. The position provides support to the department head, faculty, and students through acting as the graduate program coordinator. RESPONSIBILITIES: Uses knowledge of graduate student and department policies and procedures to effectively support TEAL graduate students and program faculty and act as the liaison with the School of Graduate Studies (SGS). Provides friendly and knowledgeable first contact with interested students. Responds in a professional manner (timely and accurately) to student questions and directs students to correct resources as needed. Reviews graduate program applications in university application software such as Recruiter and Egrad. Professionally contacts applicants with missing information. Timely distribution of completed applications to faculty. Coordinates faculty decisions on applications and processes through the system. Maintains up-to-date and accurate database of admitted students through their entire program of study including department metrics as requested. Assures that all forms and files are approved and in place for each student per SGS deadlines. Maintains accurate listing of completed students and letters of completion. Professionally corresponds with students, providing information and reminders of policies, registration, and graduation. Assists students with registration and department policies and procedures. Initiates graduate tuition waivers and insurance according to college and university practices each semester. Assures student meets the tuition waiver requirements. Explains policies to students and coordinates with business services as needed. Positively engages in trainings and meetings provided by the college or the School of Graduate Studies. Acts as the department liaison with SGS and maintains a complete knowledge of policies. Notifies department of changes or issues and works cooperatively with faculty to resolve issues. Organizes and assists with graduate student orientation. Communicates and assists with recruiting initiatives and events. Compiles ad hoc reports as requested by SGS, program faculty, department head, and college administration. Maintains FERPA training as needed and maintains the confidentiality of student records. Assists with the Administrative Supervisory Concentration Program (ASC). Provides friendly and knowledgeable first contact with interested students. Responds in a professional manner (timely and accurately) to student questions and directs students to correct resources as needed. Provides clerical assistance as is reasonable for directors-advisors of the ASC, PhD, and Masters graduate programs. Takes minutes at graduate faculty and ASC team meetings. Acts as the Department Digital Measures representative. Other duties as assigned. MINIMUM QUALIFICATIONS: Four years of comparable experience or an associate degree in a related field with two years of comparable experience. Competent in the use of computer programs including Excel, Windows and other applications. Strong interpersonal skills along with a demonstrated ability to work collaboratively with a diverse group of people. Able to develop professional documents and accurate reports. Able to create a team-based environment within the program, department, and college. Experienced in managing multiple responsibilities and deadlines. Able to organize work responsibilities and self-assess personal performance against target objectives. Proactive in resolving issues, setting up processes, and providing high-level customer service. Ability to take initiative, maintain confidentiality and work without close supervision. Operating knowledge of office equipment – copiers, faxes,