EASTER SEALS GOODWILL NORTHERN ROCKY MOUNTAIN INC Online Sales Associate in MURRAY, Utah
Position Summary: Identifies and selects donated products for sale online. Photographs products, writes descriptions, and uploads to site. Shelves listed items as directed. Monitors and responds to Customer Service inquiries. Packages and ships sold items according to E-Commerce Best Practices. Duties include, but are not limited to: Presents a high level of Customer Service Answers assigned Customer Service inquiries daily in a courteous and respectful manner. Maximum allowed response time to CS inquiries is two business days, but the expectation is that CS tickets will be checked several times per day. Demonstrates the safe use of equipment, including safety knives, specialty tools and chemicals-cleaners used in department. Keeps work area clean, organized, and free of clutter and personal items Financial Support daily operation of local ESGW E-Commerce. Support control of departmental expenses Support meeting or exceeding net income goals. Monitor average price per item (PPI) sold for items you post Monitor sell-thru % for items you post Support maintenance of required records. May be required to submit reports in supervisor's absence. Assist with daily logs as needed Production Meet or exceed daily posting quotas Process donations identified for online sales Photograph items in clear detail with emphasis on points of interest. Write item descriptions. Effectively represent items through accurate product descriptions and attributes. Apply appropriate shipping weight and handling fee Upload inventory in accordance with website instructions Support correct placement of inventory, including the use of locator codes. Inventory Management Support management and maintenance of in-coming, posted, sold and store return items according to E-Commerce Best Practices. Support secure storage of inventory Utilize in-store pick up Best Practices and logs Website Monitoring Monitor site daily Watch trends and develop knowledge of what sells well online Shipping Prepare items for shipping when payment has been received. Prepare shipping labels using shipping software Shipment of paid items is expected within two business days, and not to exceed five business days. Support control of all expenses associated with shipping and handling, including selection, purchase, and use of materials. Reports Support maintenance and submission of required records and reports May assist with daily logs Required Skills Ability to move independently or with reasonable accommodation within the facility and community. Applicant must be physically and mentally able to perform all requirements of the job. Able to stand, stoop, bend, or carry for extended periods. Able to move 20-100 pounds by lifting, team lifting, or with mechanical assistance. Able to go up and down steps. Applicant must pass a background check. Good communication skills a must. Ability to work with people with disabilities and other special needs desirable. Knowledge of merchandise and customer service desirable. Math skills with which to complete daily reports as necessary desirable Required Experience High School - Equivalent 0-2 years relatable experience Computer skills required. Knowledge of collectibles antiques and web trend desired. Photography experience is helpful.