TELEPERFORMANCE Customer Service Specialist in OGDEN, Utah

**OPEN HOUSE Monday, April 16th through Friday, April 20th 9:00AM-3:30PM ** *** Classes starting as soon as 04-22-2018 *** Primary Duties, Responsibilities and Requirements - Support a variety of customer service related functions in call center environment - Provide the highest level of customer support when responding to balance inquiries, investigating card declinations, processing card activations, etc. - Act as a team player, interacting with fellow CSR's and contributing to team cohesion. Support the Team Leader in all initiatives aimed at driving individual-team performance and attaining individual-team goals. Participate in team evaluations as scheduled by the Team Leader to identify reasons behind actual performance. - Monitor one's own performance against established metrics and ensures attainment of these metrics to affect overall account-program success. Solicit feedbacks from fellow CSR's and the Team Leader on how to improve current performance. -Maintain ownership and accountability for one's performance, initiating regular interaction with the Team Leader for coaching, mentoring, and acquiring performance feedback. Seek out increased work activities that intend to hone skills competencies and work behaviors and prepares oneself for high abilities. Requirements - Minimum 1 year of exceptional customer service and interpersonal skills, consistently driving positive customer experiences in a non-scripted environment - 1 year of demonstrated multi-tasking skills and attention to detail - Time management, analytical, problem solving and decision-making skills - Receptive to and able to appropriately incorporate feedback to continuously improve - Understanding of and ability to articulate call center expectations-objectives - Strong verbal-written communications skills - Proficient in MS Office Applications (i.e. Excel, MS Word, etc...) - Ability to type a minimum of 25 WPM **Preferred Experience*** - 3+ years of exceptional customer service and interpersonal skills, consistently driving positive customer experiences in a non-scripted environment - 1 year previous Call Center experience - 1 year previous Financial-Bankcard experience